Shipping policy
Shipping Policy
we want your order to reach you safely and as quickly as possible. Every order is carefully prepared before being shipped to you.
Order Processing
Orders are typically processed within 2–5 business days after your purchase is completed. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times are:
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United States: 5–12 business days
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International: 7–20 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location and the items in your order. From time to time, we may offer free shipping promotions.
Tracking
When tracking is available, you’ll receive a tracking number by email once your order has been shipped. Tracking information may take a few days to update after your package leaves our facility.
International Orders
International customers may be responsible for customs fees, duties, or taxes imposed by their country. These charges are not included in the product or shipping price unless otherwise stated.
Lost or Damaged Packages
If your package appears to be lost, damaged, or has not arrived within the expected delivery window, please contact us . We’ll do our best to help resolve the issue.
For damaged packages, please contact us as soon as possible and include photos of the damaged item and packaging.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order. If you provide an incorrect or incomplete address, we may not be able to redirect your package after it has shipped.
If you notice an error in your address, contact us as soon
Contact Us
If you have any questions about your order or our shipping policy,
Thank you for supporting our store and being part of our furry community! 🐾